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Terms & Conditions

BOOKING YOUR CLASS (Group classes, 1:1s and Corporate Bookings)

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  1. All students must book their space in class in advance via the Book A Class page. 

  2. Bookings via email, Facebook messenger, text, or telephone call will not be accepted 

  3. Drop in students are not accepted - Drop ins are defined as someone turning up to class without a booking. Space in all classes is limited to ensure quality and adequate space for all students.

  4. 1:1s and Corporate events are to be booked via email.

 

WAITLIST

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  1. In the situation that the class you wish to attend is fully booked, a waitlist facility is available via the App. 

  2. You will be notified by email if a space becomes available up to 1 hour prior to class commencing.

 

PAYMENT

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  1. Payment for classes, 1:1s and workshops/retreats is required at the point of booking via debit or credit card through Stripe, my payment provider.

  2. Cash is not accepted.

  3. In some instances, payment is arranged via an invoice.

    1. Invoices are due for payment on the date stated on the invoice.

    2. If payment is not received 48 hours prior to the date and time of the booked service Yoga Nic reserves the right to cancel the service in line with the Class Cancellation Policy. 


LATENESS & CLASS TIMES

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  1. All classes start and finish at the advertised time.

  2. Lateness is defined as "arriving at or after the designated class start time".

  3. Students are expected to arrive at least 5 minutes in advance of the class start time. This is so class can start and finish as advertised, in accordance with class conduct guidelines.  

  4. New students attending their first class are required to arrive 10 minutes in advance of the class start time. This is so the teacher can make you comfortable, chat through anything relevant on Class Registration Forms, and answer any questions.

  5. The doors of all venues will be locked at the start of class for health and safety reasons.

    1. If a student arrives to class, and finds the door locked they have missed the start of class.

    2. If a student misses the start of class they will not be granted admittance to class.

    3. Late students will not be granted admittance to class.

    4. This is for the health and safety of the whole class, including the late student.

    5. Lateness will be treated as a late cancellation and will be chargeable.


CLASS (CLASSES, SPECIAL CLASSES, WORKSHOPS, COURSES) CANCELLATION (INC. REFUNDS & NO SHOWS) & TRANSFER POLICY


Cash refunds for purchases of Classes, Workshops, Courses & Events are not available. These events are for set dates and times, and you are not entitled to a refund in accordance with your statutory rights. You will be made aware of this policy prior to purchase by opting in and agreeing to these Terms at point of purchase, and in your confirmation email. 

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All clients agree to pay the advertised fee in full when a purchase is made. If you feel your circumstances are exceptional, please email loveyoganic@gmail.com and we can discuss options.

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Should you consider that you have grounds to obtain a refund which are not set out above you should email loveyoganic@gmail.com to set out your refund request.

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Transfers of credit are available in specific circumstances for certain products:

 

  • Classes: When cancellations are made inside the Cancellation Window as outlined below.

  • Courses, Workshops & Special Events: When places are able to be resold to the Wait List.

    • If no resale is possible a transfer of credit will not be offered.

    • You may opt to gift/resell your space at the same fee to a friend or family member and transfer your booking to them.

    • If this is the option you wish to take, please submit a request along with your friends details and I will arrange to transfer your booking to them.

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Please check specific product listing for any restrictions on transfers, and addendums to these general terms.

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All students must Reschedule/Cancel their spaces in class if they are no longer able to attend via the Wix App or by email (Classes, Courses, Workshops, Special Events, 1:1s) 

Cancellation Windows are defined as:

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  • Scheduled Group Classes: 24 hours prior to the start of class

  • 1:1s: 48 hours prior to appointment start time

  • Special Classes, Workshops & Courses: Are excluded from this policy in line with your statutory rights

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Outside the cancellation window students must notify Nic via email of them not being able to attend their booked session and no refund or transfer offer will be made. 

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All classes require a minimum number of 3 students to run. 


Yoga Nic reserves to cancel the session at any point but will endeavour to do so with as much notice as is practical and encourages anyone who wishes to attend a class to book as soon as possible. 


Any students booked will be reimbursed directly.
 
If for any reason Yoga Nic needs to cancel a class due to sickness, injury or any other force majeure reason, booked students will be contacted as soon as possible via email and/or phone. Any students booked will be reimbursed.

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"No Show" is defined as a Student having a booked space in class and then not attending their booked class.No shows are treated as a late cancellation and no refunds or offers to transfer credit will be made. 

 

SUBSCRIPTIONS & SUSPENSIONS

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  • Subscription refers to the products sold as "4 Class Subscription, Unlimited Subscription"​

  • Subscriptions run on a recurring month basis from date of purchase "Start Date" to the same date the next month "Renewal Date" For example: Start Date: 10th April - Renewal Date: 10th May

  • Subscriptions run on an ongoing basis and the fee stipulated in the Subscription Description collected until the student cancels their Membership.

  • Students can cancel their Membership at any point prior to their Renewal Date without notice via their Members Area. 

    • Each Subscription contains a set number of classes to use within that month as outlined and specified in the Subscription Description.

      • All Class Credit within the Subscription must be used within the month validity period. 

      • Classes not used before the Subscription Renewal Date expire and are no longer valid for use.

      • Unused Class Credit balances are not rolled over to the new month. (i.e. Use them or lose them! So please book your classes at the start of your month!)

      • If a student cancels their Subscription, all Member Benefits are removed at the end of the Renewal Date.

      • If a student cancels their Subscription, classes booked using Subscription Class Credit that take place AFTER their Subscription End Date will not be honoured and will be cancelled. In this instance, the student may rebook at the Standard Single Class Rate

      • If the Member doesn't have sufficient Class Credit for a class due to using all their Class Credit already that month, they will be asked to pay the Standard Single Class Rate for this class. 

  • SUSPENSIONS​​

    • When Yoga Nic is on holiday or unable to deliver classes due to sickness, the option to suspend Subscriptions will be offered to all students. ​

    • Suspensions mean all access to Member benefits such as booking classes using Class Credit are suspended for the Suspension Period. 

    • Students will be provided with a date to submit a Suspension Request by, and requested Suspensions will be actioned in line with holiday/sick days.

    • If a Suspension Request isn't submitted the Suspension will not be actioned - Some Students keep their Memberships running to continue using Member Benefits.

    • Suspensions are not offered when students are unable to attend class for reasons including but not limited to holiday or personal commitments rendering attendance not possible.

      • In these situations, students are able to attend an alternative class, attend more than once in a week or plan ahead and cancel memberships prior to renewal and use Single Class Passes to cover their attendance. 

  • Refunds do not apply.

  • All Subscription purchases once made are non refundable, non transferrable to other persons and there is no cash alternative.

  • Transfers outside of the CLASS CANCELLATION & TRANSFER POLICY do not apply. 

  • 1 Subscription is valid for 1 named student and cannot be used by more than one student.

  • Students must book their own classes via the booking system; selecting the classes they wish to attend as long as spaces are available.

  • Students may attend classes in any format or frequency across the month; as long as there is space and they have sufficient class credit on their Subscription and this usage doesn't exceed the expiry date of their Subscription should they have chosen to cancel their Subscription (outlined in SUBSCRIPTIONS).

  • If a student cannot attend a booked class they must follow the CLASS CANCELLATION & TRANSFER POLICY outlined above.

  • If for any reason, a class doesn't run, the policy outlined in CLASS CANCELLATION & TRANSFER will be followed

 
CLASS CONDUCT


Yoga Nic is a supportive, inclusive environment - all students and teachers have the right to a safe space to practice & work in, and abuse of that safe space will not be tolerated. We have some ground rules to ensure everyone gets the most enjoyment out of their classes.

 
Any students in breach of these guidelines will no longer be welcome in class.

  • Students must treat other students with respect and courtesy - being mindful of those who want silence and quiet, keeping disruption to a minimum, arriving in a timely manner and speaking to other students how they wish to be spoken to themselves. This includes cancelling bookings so others can take your place.

  • Students must treat teachers with respect and courtesy - being respectful of the teacher's knowledge and expertise, refusing adjustments if they are not wanted, arriving in a timely manner and keeping disruption to a minimum, speaking to teachers how they wish to be spoken to themselves .

  • Teachers will always treat students in a professional, respectful manner with courtesy - starting & finishing classes on time, respecting student wishes regarding adjustments, facilitating class and safe space, ensuring class rules are followed and dealing with students in a professional, polite and friendly manner.


COMPLAINTS PROCEDURE


I take complaints seriously at Yoga Nic. I pride myself on providing a safe, secure environment for all my students and teacher clients to thrive in and aim to put you at the heart of everything we work on together.

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If you ever need to raise a complaint (or provide feedback - good or bad!) please provide a written account to Nicola Hunter via the below details:

loveyoganic@gmail.com 

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Nicola will then investigate your complaint and respond within 5 working days. 
 

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